Shipping policy
Shipping Policy
Processing Time Orders are generally processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped. Processing times may vary.
Shipping Times Estimated delivery times vary by destination:
- United States: 7–15 business days
- Canada & International: 14–30 business days
These are estimates and may vary due to carrier delays, customs processing, or high-demand periods.
Tracking Once your order ships, you'll receive a tracking number via email. Please allow 2–5 business days for tracking information to update after you receive it.
Free Shipping Free shipping, to customers in the United States only, for orders of $75+.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the buyer's responsibility and are not included in the order total or shipping cost.
Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at chinchillachilly@proton.me and we'll work with the carrier to resolve the issue.
Contact Us For shipping questions, reach us at chinchillachilly@proton.me or (419) 296 2200.